Business Customers and Services

B2 · 100 entries · Five themes

Business Customers and Services

Created by , British English teacher.

Open a theme, then select a word or phrase for its meaning, example and pronunciation.

1. Business activities (20 entries)
  1. manufacturer
  2. retailer
  3. distributor
  4. revenue
  5. supplier
  6. meet demand
  7. launch a product
  8. target market
  9. wholesaler
  10. market research
  11. business model
  12. expand operations
  13. break even
  14. start-up
  15. bakery
  16. shopkeeper
  17. small enterprise
  18. operating cost
  19. product line
  20. profitability
Listen to these 20
2. Customer needs (20 entries)
  1. tailor a service
  2. client base
  3. affordability
  4. ease of use
  5. customer profile
  6. buying habit
  7. accessibility
  8. response expectation
  9. test demand
  10. mass market
  11. target a segment
  12. perceived value
  13. market segment
  14. niche market
  15. unique selling point
  16. contain costs
  17. enter a market
  18. competitive edge
  19. defend market share
  20. subscription model
Listen to these 20
3. Service standards (20 entries)
  1. customer support
  2. set a standard
  3. service standard
  4. after-sales service
  5. product knowledge
  6. terms and conditions
  7. take ownership
  8. quality control
  9. complaint procedure
  10. professional conduct
  11. monitor quality
  12. response time
  13. counter
  14. end user
  15. deliver a service
  16. coordinate care
  17. bed capacity
  18. per unit
  19. width
  20. service provider
Listen to these 20
4. Sales and delivery (20 entries)
  1. shipment
  2. fulfil an order
  3. purchase order
  4. dispatch
  5. process payment
  6. quotation
  7. arrange collection
  8. bulk order
  9. delivery window
  10. discount rate
  11. balance due
  12. courier
  13. distribution channel
  14. logistics provider
  15. stock
  16. inventory
  17. affordable
  18. pass on price rises
  19. revenue stream
  20. subcontractor
Listen to these 20
5. Complaints and retention (20 entries)
  1. follow up with
  2. retain a customer
  3. investigate a fault
  4. resolve an issue
  5. dissatisfaction
  6. complaint handling
  7. offer a remedy
  8. service failure
  9. repeat business
  10. goodwill gesture
  11. resolve a problem
  12. return policy
  13. faulty
  14. spread the word
  15. warranty
  16. faulty wiring
  17. a flood of complaints
  18. durable
  19. follow up a request
  20. duplicate
Listen to these 20
Listen to all 100