Shopping Choices and Consumer Problems
Open a theme, then select a word or phrase for its meaning, example and pronunciation.
1. Product Features and Consumer Choices (20 entries)
- version
- capacity
- rechargeable
- discount
- battery life
- item
- product
- goods
- seller
- packet
- consumer
- stock level
- market stall
- tube
- range
- carton
- tight
- economy
- loaf
- length
2. Value and quality (20 entries)
- good value
- worth the money
- within budget
- poor quality
- well made
- quality
- value
- bargain
- design
- worth it
- practical
- valuable
- second-hand
- price range
- hidden cost
- height
- worth
- full fare
- locally grown
- cut packaging
3. Ordering and delivery (20 entries)
- delivery address
- postage
- doorstep
- next-day delivery
- collect in store
- delivery slot
- order confirmation
- track a parcel
- estimated arrival
- signed for
- damaged packaging
- delivery
- confirm delivery
- on order
- delivery charge
- deliver
- delivery note
- parcel
- collection point
- tracking number
4. Complaints and remedies (20 entries)
- return postage
- describe the fault
- covered by
- ask for a manager
- complaint
- repair service
- return an item
- refund
- proof of purchase
- replacement
- damaged
- exchange
- click and collect
- unwanted
- out of stock
- can I exchange it
- missing item
- can I get a refund
- unused
- original packaging
5. Customer Experiences and Needs (20 entries)
- satisfied customer
- read reviews
- shop around
- complain about
- disappointed with
- lose patience
- recommend
- give a rating
- try before you buy
- apologise for
- ask for feedback
- identify a need
- keep customers informed
- switch brands
- individual needs
- queue
- consistent service
- in stock
- the latest version
- free trial